Law360 Canada ( December 1, 2021, 6:21 AM EST) -- Appeal by Air Canada from a decision of the Canadian Transportation Agency that issued remedial orders after finding the level of wheelchair assistance Air Canada provided to Robinson constituted an undue obstacle to his mobility. The then 92-year-old Robinson was assisted through domestic security screening and left at a seating area to wait for an agent to help him to his departure gate. Robinson, through his agent Acheson, claimed that after 40 minutes without anyone checking on him, he became concerned he would miss his flight. He left the area on his own and made his way to the gate for his connecting flight, which he was able to board on time. Air Canada submitted service was usually provided within 10 to 15 minutes but was unable to provide direct evidence to confirm the amount of time Robinson waited. The Agency found Air Canada’s usual procedure was not followed and the lack of assistance at the seating area constituted an obstacle to Robinson’s mobility. The Agency ordered adjustments to Air Canada’s policies and internal communications procedures to address the lack of wheelchair assistance....