By Laurie Goldbach and Elizabeth Egberts ( June 1, 2022, 11:15 AM EDT) -- The COVID-19 pandemic cast a stark light on the inefficiencies and delays experienced by taxpayers engaging with the Canada Revenue Agency (CRA), with both taxpayers and their representatives reporting ever-increasing wait times and communication issues as CRA officers began working from home. In addition, audits — which were already typically costly, protracted and draining on taxpayers — have been greatly affected....