By Meghan S. Bridges ( March 19, 2024, 2:33 PM EDT) -- On February 14, 2024, the British Columbia Civil Resolution Tribunal (which is the equivalent of Ontario’s Small Claims Court) issued its decision in Moffatt v. Air Canada, 2024 BCCRT 149. The case was about whether Air Canada owed the plaintiff a refund of less than $2,000 for plane tickets purchased in 2022. But in the span of less than a week, the decision made national and international news, with coverage focusing predominantly on the involvement of Air Canada’s chatbot....