Mind the gap: Compliance in the era of digital insurance distribution

By Marisa Coggin (June 7, 2024, 2:59 PM EDT) -- Online purchasing has infiltrated every aspect of daily life. From ride-sharing and online retail and grocery purchases to travel and hotel bookings, the ease of digital purchasing satisfies the consumer need for instantaneous consumption. Insurance is no different. Customers expect to be provided tailored offerings that are relevant to their needs in a straightforward, user-friendly manner, and insurers have gone to great lengths to modernize their distribution models to meet consumer demand....