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CRA doubles client responses, completes 100-day Service Improvement Plan

By Anosha Khan ( December 11, 2025, 5:26 PM EST) -- The Canada Revenue Agency (CRA) has announced it has made significant progress in reducing client wait times and improving its service standards since the launch of its 100-day Service Improvement Plan earlier this year. However, the Taxpayers’ Ombudsperson noted improvements still need to be made....

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