CRA call centres often fail to deliver accurate, timely help, says auditor general

By Cristin Schmitz ( October 21, 2025, 5:14 PM EDT) -- The Canada Revenue Agency’s (CRA) call centres, which are supposed to help individuals and businesses with their tax queries, frequently dispense inaccurate and/or incomplete information and make Canadians wait unacceptably long times to get it, according to the latest review by the auditor general of Canada....